Your role on our team:

The Network & Systems Support Specialist installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. The position coordinates and consults with a wide variety of other IT resources to resolve user problems or to meet special needs; provides direction, support, and training to end users to support their software, networks, and hardware including mobile devices.

• Supports Information Technology needs across North America, including deployment of computers, mobile devices and training.
• Coordinates with CLAAS German Headquarters and other IT resources to resolve user problems.
• Completed inbound and outbound logistics of computing equipment.
• Supports asset management solutions.
• Upholds Security and Confidentiality procedures.
• Provides Direct and professional interaction with end users and outside customers (In Person, by Phone, By Email).
• Adheres to established company values, practices, policies, and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations, and standards. 
• Demonstrates regular and punctual attendance at the assigned work location. 
• Supports Network components, like Firewall, Switches, Wireless systems, Telephone, and Printers.
• Administers Avaya S8400 telephone system and its components.
• Supports Server environments like Microsoft Server 2008/2008r2.
• Supports Microsoft SCCM, SAP, and Outlook.
• Other tasks as assigned or required by management.

Your profile:

• BS in Computer Science, MIS or similar field or equivalent work experience.
• 2+ years of relevant work experience preferably in an industrial environment.
• Excellent knowledge of standard desktop and laptop systems 
• Working knowledge of DHCP, DNS, VMware and Microsoft servers.
• Creative and systematic technical problem solving skills.
• Highly service-oriented mindset and internal customer orientation.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

Full Time Benefits Package Includes:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment