Your role on our team:

The Technical Specialist & Trainer is a member of the CLAAS of America (CoA) Technical Support Center (TSC) team who provides technical support and technical training for North American CLAAS Dealers. This role has a primary focus on the support of the CLAAS Forage Harvesters and front attachments. This role will also provide secondary support to Baler & Hay tools product ranges and Tractor & Technology Products as the demand requires.  

• Job encompasses the complete CLAAS Forage Harvesters and front attachments, Baler & Hay tools, Tractor & Technology product ranges.
• Troubleshoots / diagnoses / repairs technical issues over the phone or at customer/dealer location(s) as required.
• Creates detailed technical reports for product performance and technical issues.
• Creates technical publications (field actions/communications) that are to be published in support of the North American market.
• Serves as the liaison between CLAAS Central ACADEMY & CLAAS of America (CoA) training departments. 
• Provides input and assistance on the warranty of CLAAS combine and front attachment components.
• Leads CoA efforts on Technical Service Training on all Forage Harvesters and front attachment products.
• Creates technical training and videos that are to be published or presented in support of the North American training effort.
• Attends CLAAS product training in the US and Germany as required.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. 
• Demonstrates regular and punctual attendance at the assigned work location.

Your profile:

•  
• Bachelors’ degree in Business or Ag related field preferred, not required.
• 2-5 years’ work related experience, preferred.
• Experienced with Agricultural equipment, CLAAS equipment experience a plus.
• Advanced computer skills including experience with MS Office, internet based applications, databases, and machine/engine diagnostic software(s)
• Excellent technical communication skills in both written and oral form.
• Process oriented with results driven strategic mindset with strong problem solving and decision making skills.
• Ability to work efficiently and independently.
• Ability to prepare presentations and present ideas across all audiences.
• Exceptional Project Management Skills.
• Must have valid Passport and valid driver’s license with continuously acceptable driving history for periodic travel.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Must be able to maintain professionalism and confidentiality at all times.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Full Time Benefits Package Includes:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment